For the purposes of these conditions, the following terms are defined as follows:
1.1. Customer: any natural or legal person who makes a Booking with Little Guest
1.2. General Conditions: the conditions set out under point 3, below
1.3. Conditions of use of the Site for the booking of Services: the conditions of use of the Site set out in point 2
1.4. Little Guest: the limited liability company LITTLE GUEST having its registered office at 1780 Wemmel, Ruiterweg 69, registered at the Enterprise Court of Brussels under the number: 0669 560 712
1.5. User: a user of the Site. Site: the site of Little Guest – https://www.littleguestcollection.com
1.6. Services: the services offered for sale to Customers by Little Guest
1.7. Booking: purchase of Services resulting from the acceptance of the Offer by the Client
1.8. Offer: offer of Services made by Little Guest following a request made by e-mail or telephone
1.9. Contract: document listing the Services purchased by the Customer
1.10. Act: The Act of November 21st 2017 on the sale of package travel, related travel services and travel services
1.11. Travel service: the travel service defined in section 2, 1° of the Act
1.12. Package travel: the travel defined in Article 2, 2° of the Act
1.13. Linked travel benefit: the benefit defined in Article 2, 5° of the Act.
The present conditions define the conditions of use of the Site by Users and/or Customers for the Booking of Services.
The User who wishes to make a Booking addresses a request for Offer to Little Guest via the email address appearing on the Site or by telephone.
Following this request, Little Guest addresses an Offer to the Customer by email. The Booking and the Contract are formed by the acceptance of the Offer by the Customer.
The Booking is subject to the General Terms and Conditions listed on the Site (under point III below) and to which it is expressly referred in the Offer. By the acceptance of the Offer of Little Guest, the Customer expressly acknowledges having read and accepted the General Terms and Conditions.
2.2. INFORMATIONS APPEARING ON THE SITE
The information concerning the hotels appearing on the Site is subject to modification and correction. Adaptations to the content are regularly made without your explicit notice. Little Guest makes every effort to ensure that the information provided is complete and up to date.
2.3. USE OF THE SITE
Little Guest is not responsible in case of lack of availability of the hotels or lack of access, disruptions depending on the computer system, viruses or other elements that may compromise the proper use of the Site.
The link to another website via our Site is intended for informational purposes only.
The information appearing on the Site can only be used with the explicit consent of Little Guest. It is forbidden to modify, reproduce, download, broadcast, transfer or commercially exploit and/or share the services, the pages of the Site, or the computer codes that relate to the Site. The information and suggestions sent to us via the Site can be used without obligation and without compensation by Little Guest.
2.4. INTELLECTUAL PROPERTY RIGHTS
«Little Guest» is a registered brand, the full and exclusive property of Little Guest SA. Any use without the prior permission of Little Guest is prohibited.
The Site and its content (photos, texts, formatting) are protected by intellectual property rights (in particular copyright and database law). It is therefore forbidden to reproduce, adapt, publish or communicate to the public any protected material as well as to use it in derivative works, except in the exceptions provided for by law.
2.5. PRIVACY AND CONFIDENTIALITY POLICY
3.1. Purpose and Scope of the General Terms and Conditions
The general terms and conditions (hereinafter “Terms and Conditions”) apply without restriction or reservation to all Services offered by Little Guest.
The fact for a physical or moral person, to proceed to a Booking with Little Guest carries full and whole acceptance of the General Terms and Conditions.
The Terms and Conditions are established in accordance with the Law of November 21, 2017 (hereinafter the “Law”).
The conditions of the Travel Dispute Committee accessible through the links indicated below are applicable to the Booking according to the Service acquired by the Customer (package travel contract, linked travel arrangements or travel services):
Package Travel: Click here for more information
Related Services: Click here for more information
Travel Service: Click here for more information
Cancellations due to Covid-19 : Click here for more information
These conditions will be completed for aspects not covered by the conditions referred to in point 3.2, below.
3.2. Complementary conditions to the General Terms and Conditions
Article 1: Limitation of liability of Little Guest acting as intermediary
In case Little Guest acts only as an intermediary between the Customer and the service provider, the service provider will be solely responsible for the execution of the travel contract. In this case, the general terms and conditions of the service provider will apply. Little Guest will be responsible for the execution of the services provided by it, such as the provision of appropriate advice and the correct processing of the Booking.
Article 2: Commercial information
Brochures, websites, leaflets, etc. are prepared in good faith on the basis of the data available at the time of writing. Any errors or changes will be communicated to you in the form of an errata or notice of change. Under certain circumstances Little Guest may be forced to temporarily or permanently remove a particular service or travel formula, while of course remaining available to offer an alternative to the (potential) Customer.
Article 3: Travel documents
3.1. Documents delivered by Little Guest
Travel documents include, among other things, tickets and vouchers for the other Services as well as practical travel information. Travel documents are sent upon full payment of the Booking. The documents are sent by e-mail no later than 7 days before the departure date.
3.2. Customer’s travel documents
Each Customer must be in possession of identity documents valid for the journey booked according to the destination (with a date of validity exceeding at least six months the date of return). The Customer is obliged to take note of the relevant information. If need be, he must obtain information from the consulate of the destination and/or transit country.
3.3. Information to be provided by the Customer
Prior to the Booking, the Customer has the obligation to report any element that may compromise in one way or another the smooth running of the trip (state of health, eating habits, etc..) to Little Guest. If elements of this type occur after the Booking but before the date of departure, the Customer is obliged to inform Little Guest immediately. All costs related to the consequences of the non-compliance of this obligation are to be borne by the Customer, without prejudice to the right of Little Guest to claim compensation for the damage suffered. If the Customer has a special preference (e.g. adjoining rooms, a particular room number, a specific situation), Little Guest will communicate this to the respective service provider. However, Little Guest cannot guarantee that this special preference will be respected.
Article 4: Price of Services
The price agreed in the Booking is fixed and includes all the Services covered by it, with the exception of an obvious material error and the possibility of price revision under the conditions specified below.
With regard to the Package Travels, a price revision is possible under the conditions provided for by the Law (Articles 19 to 23).
In accordance with regulations and local customs in particular, certain expenses are to be paid on the spot (as indicated in the hotel presentation). Usually, a local tourist tax is also due to the local authorities, who fix the amount and sometimes make small changes.
In general, the Customer is required to pay a deposit on arrival for on-site rentals. This will be refunded at the end of the stay, after verification and deduction of any expenses that may be due or the cost of any damage caused. Sometimes this guarantee is only refunded after his return because the check cannot be carried out directly. If the Guests clean themselves, the owner reserves the right to deduct the money from the deposit if they do not comply with the agreed conditions of clean-up. Little Guest is not responsible for the deduction and/or reimbursement of the deposit. Furthermore, it can also happen that the owner increases the amount of the deposit or does not request payment without this being announced in the publication.
Advertised prices are based on all taxes and charges levied by known third parties at the moment the booking is made. All taxes and charges levied by third parties that may be added or modified after that date will be charged at cost price unless they are payable on location (i.e.: tourist tax to be paid on location)
4.3. Fuel for scheduled flights
Transport by air on scheduled flights may also lead to a price revision caused by fluctuations of the fuel price and taxes/fees charged by airline companies. Such revisions on scheduled flights, that occur after the conclusion of the contract will be charged to the Customer at cost price.
Article 5: Payment of the price of the journey
5.1. Booking made more than 42 days before departure
At the time of the booking, the Customer shall pay an advance of 50% on the overall price. Insurance and administrative costs must be fully paid at the time of the booking. The balance must be paid at the latest 42 days before departure.
5.2. Booking made less than 42 days before departure
If the Customer books less than 42 days before departure, the overall price (including insurances and possible administrative costs) must be paid immediately.
5.3. Late payment
Any late payment allows Little Guest, as of right and without formal notice to claim:
– a conventional interest of 12% per annum owed on the amount still pending as of the due date;
– fixed administrative costs of 10% on the overall price of the journey, with a minimum of € 100.
In the case of payment default, Little Guest has the right to cancel the Service and to charge the cancellation costs (as set out in article 8), without prejudice to their right to claim interests and administrative costs as set out above.
5.4. Payment of the price by means of holiday vouchers (for French customers):
The payment of the price of the journey by means of holiday vouchers is possible but subject to the following conditions:
– Holiday vouchers can only be used for stays in the European Union and French overseas departments and territories.
– Holiday vouchers cannot be used to pay for airline tickets.
– A maximum of 50% of the total amount of the Client’s stay may be paid in holiday vouchers. Payment by credit card or bank transfer is made first (50% of the stay or more) and payment in holiday vouchers is made second.
– Little Guest will receive the holiday vouchers by post at least 2 months before the departure date. After this period, Little Guest will not be able to ensure the cashing of the vouchers and thus the smooth progress of the Customer’s stay.
– Little Guest will not give change on the holiday vouchers (example: if the balance is 95€ and the cashed voucher is 100€, the Customer will not receive the difference).
– In case of cancellation of the stay, the refund of the holiday vouchers in cash is not possible but you will receive a credit note valid for 1 year of the amount cashed by Little Guest of your holiday vouchers, usable in one time.
– Little Guest will not accept payment by holiday vouchers for an amount less than 50€.
– The sending of holiday vouchers by post must be made by registered letter with a document mentioning at least the name to which the booking was made and the invoice number, to the following address:
Little Guest SA
Rue du Pépin 54
5.5. Rebooking with a credit note
5.5.1 Flexible booking
If the customer uses his credit note to confirm a new booking with flexible cancellation conditions: the new cancellation conditions are applicable for the new booking. If the customer cancels during the free cancellation period, a new voucher will be issued with the same conditions as the original voucher (same expiry date). If the customer cancels after the free cancellation deadline, please refer to 5.5.2.
5.5.2 Non-flexible booking or late cancellation
If the customer uses his credit voucher to confirm a new non-refundable, non-cancellable booking and then cancels it, or if he books a flexible booking (see 5.5.1) but cancel his booking after the free cancellation deadline, subject to the hotel’s acceptance, a new voucher may be issued according to the hotel’s terms and conditions.
Article 6: Other modifications by the Customer
6.1. Modification before departure
Modifications may be granted, depending on availability, and are subject to the payment of modifications costs and a possible revision of the price. Modifications may result in the loss of some discounts if the relevant terms thereof cease to be met. Modification costs depend on the services purchased and on the moment of the modification. To the extent permitted by law, these costs will also be applicable if the modification is caused by r unavoidable and extraordinary circumstances.
6.1.2. Important modification
In case of modification of the accommodation (hotel or renting), type of renting, date of arrival and/or departure, as well as the name with regard to scheduled flights or low-fare train tickets, the standard cancellation conditions will apply (re article 8 Cancellation by the Customer).
6.2. Modifications during the journey
The modification of the return date during the journey is in principle not possible any more. The Customer who nevertheless modifies or interrupts his journey prematurely has no right to seek any refunding of the services not received. All additional costs (among others, transport, administration, etc.) rest on the Customer.
Article 7: Cancellation by the Customer
Cancellations must always be notified in writing by the Customer in the name of which the Booking was made with Little Guest.
The cancellation fee depends on the Service or Services booked and the timing of the cancellation. Cancellation fees are calculated as a percentage on the basis of the overall price of the journey (except for supplements and insurance premiums).
The standard cancellation fee is set as follows:
a) Staying at a hotel or renting
– up to 43 days before day of arrival: 15 % of the travel price per person;
– from 42 to 29 days before day of arrival: 35 % of the travel price per person;
– from 28 to 22 days before day of arrival: 40 % of the travel price per person;
– from 21 to 15 days before day of arrival: 50 % of the travel price per person;
– from 14 to 6 days before day of arrival: 75 % of the travel price per person;
– from 5 to one day before day of arrival: 90 % of the travel price per person;
– on the arrival day or in the case of arrival on another day than scheduled by the hotel: 100 % of the travel price per person.
Some of the stays sold are non-cancellable and non-refundable or are the object of other cancellation indemnities. This information is communicated to the Customer at the latest before the Booking.
Little Guest will charge all the costs invoiced by the transport companies. This may represent administrative costs as high as 100 % of the overall cost of the ticket. The amount charged may be increased by € 15 per person, provided the overall amount does not exceed the price of the ticket. Cancellation of a journey after the ticket is issued always entails a 100% charge.
c) Other services
In the event that additional services are cancelled (provided that they are also part of a package), Little Guest will systematically charge the costs of the providers concerned.
In case of cancellation, if a gift package has been delivered to the Customer, an amount of 125 EUR (representing the value of the package and shipping costs) will be retained by Little Guest and deducted from the deposit paid.
Article 8: Cancellation Insurance
The insurance contract is concluded between the Customer and ASSURINCO and does not entail any obligation or liability on the part of Little Guest.
Little Guest offers 2 types of cancellation insurance in partnership with ASSURINCO: cancellation with proof and cancellation without proof.
The conditions of these insurances are available by accessing the links below:
Article 9: Transferability of the contract
The Customer may transfer the journey to a third party, provided that:
– the transferee meets all the terms of the travel contract;
– the request for transfer is entered at least 30 calendar days before departure, or sufficiently in advance of the departure to allow time for the necessary formalities and activities to be carried out ;
– the service providers involved in the performance of the contract do not object to such transfer.
The Customer who transfers his travel and the transferee are jointly bound towards Little Guest with regard to the payment of the overall cost of the journey, the costs of the modification and any additional costs that may be incurred as a result of the transfer.
Article 10: Liability
Little Guest is responsible for the performance of the travel services included in the package travel contract, irrespective of whether these services are to be performed by itself or by other travel service providers.
Under no circumstances shall Little Guest be held liable for physical injuries (any sort of accidents, deaths, etc.) or material damages (theft, loss, etc.), nor for delays possibly suffered by the Customer and/or his family during the journey. The Customer is free to subscribe to any type of insurance covering these unfortunate events and Little Guest strongly recommend customers to do so.
Article 11: Disputes
Disputes relating to the Services are exclusively governed by Belgian law and fall within the exclusive jurisdiction of the courts of the judicial district of Brussels, in accordance to the provisions protecting the rights of consumers.
For any questions, comments or technical problems with this Site and the General Terms and Conditions, please contact us at the following address: firstname.lastname@example.org
These General Terms and Conditions were last updated on April 6 2020.