Little Guest S.A. (« Little Guest » or « we » or « us ») establishes this personal data protection policy which aims to inform users of the website accessible here (the « Site »), of the manner in which personal data is collected and processed.
Little Guest acts as data controller when processing the personal data of users of the Website and its clients (« data subject » or « you ») in accordance with the Data Protection General Regulation 2016/679 (hereinafter « GDPR ») and applicable national laws.
Little Guest collects the following data:
Little Guest can also indirectly receive your data from the following sources:
We use your personal data for the following purposes:
Booking management. Little Guest processes your personal data in order to manage and finalise the reservation you have made via the Site (proposal of an offer after request by the person concerned, registration of the reservation, special arrangements such as participation in the « Kids Club », transfer to the hotel, invoicing, conclusion and management of the contract). These processes are essential for the execution of the contract between you and Little Guest. The data will be kept for a period of 10 years.
Requests for offers. Little Guest processes your personal data in order to respond to requests for offers made via the Site (registration of the request, proposal of an offer). This processing is necessary for the execution of pre-contractual measures taken at your request. The data will be kept for a period of 10 years.
Marketing. Little Guest processes your personal data for marketing purposes (including participation in the contest and subscription to the newsletter). Processing in the context of the newsletter is based on your consent, which you can withdraw at any time by clicking on the « unsubscribe » link in each newsletter. The processing of your data in the context of competitions is necessary for the execution of the contest.
The data will be kept for a period of ten years / as long as you remain a subscriber to the newsletter.
Statistics. Little Guest collects information about the use of its services for statistical purposes. This processing is based on its legitimate interest in understanding its customers and improving its services.
Your personal data may be accessible or passed on to subcontractors (such as IT service providers and payment solution providers) and suppliers of Little Guest (such as transport companies and hotels chosen by you). Your personal data may be transferred to a third country (such as the United States, India and countries where our partner hotels are located, based on standard contractual clauses).
When Little Guest processes your request, your payment information may be shared with credit agencies to protect Little Guest against fraudulent and/or illegal purchases.
Little Guest securely stores your data in the data centres (Google, Typeform, Zoho CRM) of our partners and in a secure NAS (network attached hard drive) at Little Guest, which can be accessed by several people in the company.
Little Guest will keep your data for a maximum of 10 years (starting from your last interaction with the company). Once this period has elapsed, your data will be permanently deleted from our database.
Little Guest wants you to be fully aware of your rights regarding the protection of your data. These are as follows:
If you make a request, we have one month to respond to you. If you wish to exercise any of the above rights, please contact us at firstname.lastname@example.org, call us on the following number: +32(0)28965746 or write to us at the following address:
Little Guest SA
Chemin des Cavaliers 69
As a data subject, provided the legal requirements are met, you have the right to request access to your personal data, the correction or deletion of personal data, the limitation of processing, the portability of personal data and you have the right to object to the processing of your personal data due to your particular situation.
You may address any questions or exercise your rights by sending an e-mail to: email@example.com, providing proof of your identity.
In addition, you may, at any time via the above e-mail address, request not to be contacted for direct marketing purposes.
The persons concerned have the right to lodge a complaint with the Belgian Data Protection Authority. More information can be found on the authority’s website.
Little Guest uses the best means to protect users’ data. Their personal data will be transferred to the Little Guest SA database via SSL (Secure Sockets Layer).
Little Guest will ensure that its partners comply with applicable laws. Here are the various data that Little Guest may transmit to its partners in order to provide the best possible service: first and last name, number of children, age of the children, budget for your holiday project and the various other information that we collect during the process of booking a hotel (request for quote or online booking).
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Or write to us at the following postal address:
Little Guest SA
Chemin des Cavaliers 69