Hotel Palacio de Isora, a Gran Melia Hotel *****
Avenida Los Océanos s/n | 38686 | Alcalá | Tenerife | SpainPresentation
Rooms & suites
Family Services
Gastronomy
Testimony
Gallery
Important Info
Families love
- The extraordinary babysitting service
- The numerous family activities
- The exceptional geographical location
Your exclusive advantages by booking with us
- Very flexible Covid special cancellation conditions
- Lowest prices guaranteed
- Organic suncare products and a Samsonite gift delivered to your home (value: 125€)
Location
Little Guest invites you to discover Tenerife, the largest island in the Spanish Canary archipelago, at the Grand Mélia Palacio de Isora Hotel. Located in Alcala, on the seafront between the Atlantic Ocean and Mount Teide, this hotel offers you the opportunity to enjoy the tranquillity of the island’s wide-open spaces and beautiful scenery.
Overlooked by the Teide, a dormant volcano, the highest peak in Spain, Tenerife has plenty of surprises and experiences for the whole family to enjoy.
The Gran Melia Palacio de Isora is located 26 minutes (36 km) by car from Tenerife South Airport.
If you would like to visit this beautiful location in style and comfort, please do not hesitate to contact one of our Little Concierges.
Description
With its exceptional natural setting, the Grand Melia Palacio de Isora offers a magnificent view of the Atlantic Ocean. By choosing this hotel, Little Guest offers you a relaxing experience and a wonderful family holiday.
The hotel houses:
- 7 restaurants
- 7 bars
- 1 spa
- 6 swimming pools
- 1 fitness room
- 1 tennis school: Sunball
- 1 babysitting service
- 1 Mini-club
- 1 Baby-club
At Little Guest, comfort, family atmosphere and a kids-friendly atmosphere are the most important of all the criteria we use to select our hotels, and the Palacio de Isora ticks all the boxes perfectly.
A sunny getaway at the Palacio de Isora
Jérôme, 37 years old, married, father of Achille, 6 years old, from Brussels
During the last winter holidays, I stayed with my family at the Hotel Palacio de Isora on the island of Tenerife. As soon as we arrived, we were amazed by the beauty and calm of this hotel, located between the Atlantic Ocean and Mount Teide. We chose this destination because we wanted to get away to the sun during the winter and we couldn’t have wished for a better place! Beaches away from the tourists, swimming pools, original restaurants, nature walks, sports activities for all ages, the Palacio de Isora will not leave you indifferent!
IMPECCABLE ACCOMMODATION AND SERVICE
After a smooth four-hour flight, we landed at Tenerife South airport. From there we hired a car and arrived at the hotel about 30 minutes later. As soon as we arrived, we were overwhelmed by the beauty of the hotelwith its typical Spanish architectural arcades and its breathtaking view of the Atlantic Ocean.
The hotel staff welcomed us directly in French and had a kind word for our 6-year-old son Achille.
We dropped our bags in a beautiful and spacious Deluxe room of about 50 square meters with a view on the sea. The bathroom was very large with a bathtub and a walk-in shower. In addition, Clarins products and children’s cosmetics were offered. The advantage of this room is the large terrace which is very practical for drying swimming costumes and perfect for enjoying the sunset.
On our son’s bed, welcome gifts were waiting for him: beach rackets, colouring backpack and drawing book!
Another positive point that we really appreciated was the size of the storage spaces. It was very practical to put all our things in, and will be even more so if you travel with your family!
« On our son’s bed, welcome gifts were waiting for him: beach rackets, colouring backpack and drawing book! »
This room category gives access to the Red Level For Families service. This benefit is really great as we had a private concierge dedicated to our family. This made it easy for us to book bikes, nearby restaurants, sports classes, spa treatments and even a boat! This service also gave us all day access to a private lounge where free drinks are distributed throughout the day, as well as free access to the tennis court and a VIP area at the children’s pool and breakfast.
A small disadvantage of our room was that in the evenings we could hear some music from the hotel’s theme nights. But this did not prevent us from having a nice and cosy night. By the way, these live music evenings are very pleasant to enjoy with a cocktail in hand.
ACTIVITIES FOR EVERYONE IN AN IDYLLIC SETTING
At first glance the resort may seem huge, but it is so well organised with its private gardens, water features and multiple family areas, that you really get the feeling of staying in a human-sized hotel.
The Palacio de Isora is located near several beaches with a heavenly atmosphere, including Al Cala with natural pools, all surrounded by volcanic rocks that contribute to the intimacy of the place. Not far away, I spotted children’s playgrounds and a skate park, something for the whole family!
The location of the hotel is incredible, facing the infinity pool it feels like the Caribbean. The seaside promenade along the coast is very pretty and convenient with children.
The volcanic region also offers sublime hiking possibilities. During our stay, we walked on the top of the inactive volcano Teide where we enjoyed a breathtaking view of the island and the ocean. We also visited the sublime village of Masca, a typical small village perched in the mountainous relief.
One of our best memories is the boat trip, where we got up close and personal with whales, sea turtles and dolphins!
The hotel itself also offers many activities. The resort features several pools: we jumped into the saltwater pool, which is the largest in Europe, and then relaxed on the Balinese beds around it. Outside, there is another supervised pool with a large pirate ship for the kids, as well as a baby pool – something for all ages to enjoy!
There are even diving lessons in the pool for children aged 8 and over!
All the pools have depths adapted to young children, which is really great and very safe. Also, the presence of lifeguards is very much appreciated!
Our son was also able to have fun in the kids’ club and make lots of friends.
For babies, the « baby » section in the hotel shop is very well thought out, with nappies, purées in jars, etc.
« One of our best memories is the boat trip, where we got up close and personal with whales, sea turtles and dolphins! »
For sports enthusiasts, the hotel has a great fitness room with plenty of Technogym equipment, as well as pilates and yoga classes. There is also the possibility to take tennis lessons at the Sunball school, which also organises tournaments for children and adults.
Every day, my wife participated in free group sports classes such as yoga, aqua gym and waterbike.
MODERN AND ORIGINAL RESTAURANTS
The hotel offers several restaurants and bars, all with a wide variety of cuisines. There was so much choice that we didn’t get to try everything before we left.
We first ate at the Ocean restaurant. This restaurant offers a variety of Italian cuisine – we ate every last morsel! The restaurant also has a great view of the sunset.
The second restaurant we tried was the Oasis Pool, a Mediterranean restaurant by the hotel’s pool with varied and delicious dishes.
Finally, before leaving, we enjoyed a very nice cocktail with our feet in the sand at Areia Beach Bar, to enjoy the beach one last time.
Hats off to the restaurant staff, as even in the Covid period we received wonderful service and the food was tasty.
IN A NUTSHELL
We had a great stay at the Palacio de Isora and came away with a healthy dose of vitamin D and batteries recharged like never before! This hotel on the Atlantic Ocean is a little piece of heaven. Whether you are travelling as a couple or a family, whether you are more of a beach person or a hiker, your stay will be a success.
We had an excellent stay, really above our expectations and loved the kindness of the staff and the impeccable service.
A little tip before you leave: book a table at the Italian restaurant Sauco, located on the sea front 5 minute’s walk from the hotel. The food is delicious and affordable (€18 for the lobster spaghetti!) and the view of the ocean is breathtaking…
Jérôme
Double Deluxe
HIGHLIGHTS
- • Pleasant area of 48 sqm
- • Furnished private terrace
- • View of the garden
- • King-size bed (or twin beds) and cot available on request
- • Natural stone bathroom with shower
The sumptuous Double Deluxe Room is perfect for families. With its generous size, it offers guests a room with a king-size bed (or twin beds), a natural stone bathroom with rain shower, a sitting area furnished with a sofa bed, and a private terrace to enjoy the view over the garden.
Maximum capacity:
4 people including 2 adults
Equipments:
Private and furnished terrace, 32-inch LCD TV, clock radio with iPod and iPhone port, bath products, king-size bed (or twin beds), sofa bed, electronic safe, kettle, hairdryer, magnifying mirror, bathrobes and slippers, 2 telephones with international direct line, mini-bar service
Double Deluxe - Lateral Sea View
HIGHLIGHTS
- • Pleasant area of 48 sqm
- • Furnished private terrace
- • Partial view of the Atlantic Ocean
- • King-size bed (or twin beds) and cot available on request
- • Natural stone bathroom with shower
The sumptuous Double Deluxe Room is an ode to the gentle way of life. With its generous size, it offers guests a room with a king-size bed (or twin beds), a natural stone bathroom with rain shower, a sitting area furnished with a sofa bed, and a private terrace to enjoy the view of the garden and the ocean.
Maximum capacity:
4 people including 2 adults
Equipments:
Private and furnished terrace, 32-inch LCD TV, clock radio with iPod and iPhone port, bath products, king-size bed (or twin beds), sofa bed, electronic safe, kettle, hairdryer, magnifying mirror, bathrobes and slippers, 2 telephones with international direct line, mini-bar service
Double Deluxe – Ocean Front
HIGHLIGHTS
- • Pleasant area of 48 sqm
- • Furnished private terrace
- • Panoramic view of the Atlantic Ocean
- • King-size bed (or twin beds) and cot available on request
- • Natural stone bathroom with shower
The sumptuous Double Deluxe Room is an ode to the gentle way of life. With its generous size, it offers guests a room with a king-size bed (or twin beds), a natural stone bathroom with rain shower, a sitting area furnished with a sofa bed, and a private terrace to enjoy the panoramic view of the ocean.
Maximum capacity:
4 people including 2 adults
Equipments:
Private and furnished terrace, 32-inch LCD TV, clock radio with iPod and iPhone port, bath products, king-size bed (or twin beds), sofa bed, electronic safe, kettle, hairdryer, magnifying mirror, bathrobes and slippers, 2 telephones with international direct line, mini-bar service
One Bedroom Master Suite - Resort View
HIGHLIGHTS
- • Generous surface area of 68 sqm
- • Furnished private terrace
- • View of the garden or the resort
- • King-size bed (or twin beds) and cot available on request
- • Bathroom with hydromassage bathtub
The Master Suite is the favourite hangout for little guests! Spread over a generous surface area, it consists of a bedroom with king-size bed, an en-suite bathroom with hydromassage bathtub and rainfall shower cabin, a separate living room with double leather sofa bed, and a private furnished terrace from which you can admire a view of the gardens or of the resort.
Maximum capacity:
5 people including 2 adults
Equipments:
Separate saloon with leather sofa bed, 2 32-inch LCD TVs, hydromassage bathtub and separate shower cubicle, bath products, radio alarm clock with port for iPod and iPhone, Nespresso coffee maker (on request), kettle, electronic safe with personalised code, hairdryer, magnifying mirror, bathrobes and slippers, iron and ironing board (on request, subject to availability), 2 telephones with international direct line, mini-bar service
One Bedroom Master Suite - Partial Sea View
HIGHLIGHTS
- • Generous surface area of 68 sqm
- • Furnished private terrace
- • Partial view of the Atlantic Ocean
- • King-size bed (or twin beds) and cot available on request
- • Bathroom with hydromassage bathtub
The Master Suite is the favourite hangout for little guests! Spread over a generous surface area, it consists of a bedroom with king-size bed, an en-suite bathroom with hydromassage bathtub and rainfall shower cabin, a separate living room with double leather sofa bed, and a private furnished terrace from which you can admire a view of the gardens and the ocean.
Maximum capacity:
5 people including 2 adults
Equipments:
Separate saloon with leather sofa bed, 2 32-inch LCD TVs, hydromassage bathtub and separate shower cubicle, bath products, radio alarm clock with port for iPod and iPhone, Nespresso coffee maker (on request), kettle, electronic safe with personalised code, hairdryer, magnifying mirror, bathrobes and slippers, iron and ironing board (on request, subject to availability), 2 telephones with international direct line, mini-bar service
Master Suite 2 Bedroom
HIGHLIGHTS
- • Superb surface area of 116 sqm
- • View of the Atlantic Ocean or the gardens
- • Private and furnished terraces
- • Two independent bedrooms with en-suite bathrooms
- • Lounge and dining room
The two-bedroom Master Suite is perfect for families. Spread over a superb surface area, it has two bedrooms (king-size bed and twin beds) with en-suite bathrooms, one of which has a hydromassage bathtub and a separate double rainfall shower cubicle. Guests are welcome to use the dining room or the living room equipped with a leather sofa bed for convivial moments. Finally, to make the most of the superb views of the Atlantic Ocean and the gardens, the Little Guests linger on one of the two terraces. Staying in this suite gives you all the benefits of Red Level.
Maximum capacity:
5 people
Equipments:
Two terraces, two independent bedrooms, two bathrooms, one with hydromassage bathtub and independent double rain shower cabin, Clarins toiletries, living room with leather sofa bed, dining table and dishwasher, three 32-inch televisions, radio/alarm clock, coffee machine, kettle, electronic safe, hair dryer, bathrobes and slippers, ironing board and iron, telephones with international direct line
Family Villa
HIGHLIGHTS
- • Incredible surface area of 120 sqm
- • Facing the sea
- • 480 sqm private garden
- • Heated private swimming pool
- • Bathroom with hot tub bath
Stay in this majestic 600 sqm villa to revel in convivial moments and enjoy all the Red Level advantages exclusively reserved for families. Outside, guests gather in a private garden with a heated swimming pool, gazebo, deckchairs and hammocks for days of complete privacy. Inside, this contemporary loft-style retreat features a bedroom with a king-size bed, a living room with sofa bed, a dressing room, a minibar and a bathroom with a hot tub bath.
Maximum capacity:
5 people
Equipments:
Garden with private swimming pool, personalised mini-bar service, two 42-inch flat-screen televisions, radio/alarm clock, desk, toiletries from Clarins - Paris, king-size bed, sofa bed, electronic safe, kettle, hairdryer, scales, bathrobes and slippers, ironing board and iron, telephones with international direct line
For the children
FOR THE CHILDREN
The Gran Mélia Palacio de Isora offers many activities for children and teenagers, which vary according to the season. The hotel also has a babysitting service.
Children and teenagers can also enjoy tennis lessons at the Sunball School, the largest in Europe. The coaches all have international training licences and a strong playing ability. Sunball also allows the kids to join a training camp to get a better level and participate in tournaments, the opportunity for them to work out during their stay and meet new people.
The school accepts students of all levels, from beginners to tournament players.
Finally, the hotel has a children's swimming pool equipped with a pirate boat and a baby pool.
The hotel is improving the experience for children by offering a new outdoor area.
FAMILY EXPERIENCES
Thanks to all these activities, your children will have plenty to keep them busy. But, at Little Guest we think it's important to spend time with the family.
Luckily, Tenerife has many experiences to offer:
- Discover the beautiful beaches of the island and their breathtaking scenery such as Playa de la Arenalocated 5 minutes away from the hotel by car, Acala Beach 10 minutes’ walk away, Playa Mendez 11 minutes’ walk away, as well as many other heavenly beaches.
- Enjoy family fun at one of Tenerife's water parks, including Aqualand, which is 18 minutes away by car, or Siam Park, 19 minutes from the hotel.
- Finally, head to Melia's garden at sunset and enjoy an introduction to astronomy with your family and then observe the wonders of the Tenerife sky through a telescope.
For more information about the services we offer, please contact one of our Travel Designers.
FOR THE PARENTS
While the children are kept busy with the many activities on offer in the hotel, parents are not to be outdone!
Indeed, many activities are offered for adults by the hotel.
For the sporty ones: Take advantage of the facilities such as the fitness room and Sunball school tennis courts. The Palacio de Isora also offers group activities outside the hotel such as hiking and cycling trips to discover the beautiful nature that the island has to offer.
For golf enthusiasts, the Golf Costa Adeje is just a 17-minute drive away.
Then, to relax, enjoy the spa with a body treatment, massage, sauna...The hotel offers a free entrance for all-inclusive guests staying at least 5 days.
And finally, enjoy the wonderful panorama of the Club Ocean bar or the musical atmosphere of the Nemos Lounge while sipping the drink of your choice.
Gastronomy
The Palacio de Isora has 7 restaurants with distinct atmospheres to take your taste buds on a journey.
Enjoy the best view of the hotel while discovering the avant-garde Italian cuisine of L’Olio restaurant.
Included in the half-board and all-inclusive packages.
Feast on seasonal fish, seafood and traditional Mediterranean cuisine by the pool at the Oasis for lunch and dinner.
Included in the half-board and all-inclusive packages. Reservation required.
For Redlevel guests, head to La Terrasse, which specialises in fondues, and enjoy an adult dinner in this restaurant and lounge.
For those who love French cuisine, head to the Bistrot Provençal.
Not included in the half-board and all-inclusive packages. 30% discount.
Enjoy contemporary Asian fusion at the Nami, combining Japanese, Chinese, Thai and Indian cuisine for an exotic dinner.
Not included in the half-board and all-inclusive packages. 30% discount.
Discover the hotel’s haute gastronomy at Dúo Steakhouse with its creative and original cuisine specialising in flambé.
Not included in the half-board and all-inclusive packages. 30% discount.
At the Food Market Pangea, still in the high gastronomy of the hotel, enjoy the Buffet Show Cooking during breakfast and dinner. Your dishes will be prepared on the spot in a show before your eyes.
Included in the half-board and all-inclusive packages.
Finally, enjoy lunch by the pool at the Agave’s open bar of salads and snacks.
Included in the half-board and all-inclusive packages.
The resort also has 6 bars serving renowned drinks and cocktails:
- Oasis Bar
- Candy Bar
- Tiki Bar
- Clandestino
- Plaza Bar
To enjoy a wide selection of ice creams, don’t hesitate to visit the Oasis Cream Corner.
Check-in/out
- Check-out: from 3pm
- Check-in: up to noon
Opening dates
- Open all year round
Transfers
- Tenerife South Airport
- Distance: 26 minutes
- Rates
Babysitting
- Age: from 8 months to 5 years
- Rates :
- €30/1h30
- €50/2h
Please note that this service is subject to change or potential cancellation depending on the health situation.
Baby-club
- Age: from 8 months to 4 years
- Opening hours: every day from 10am to 1pm and from 3pm to 6pm
- Rates:
- 15€/hour
- 30€/session
- 50€/full day
- Remains closed until further notice
Kids club
- Age: from 5 to 12 ans
- Opening hours: Open only between 3 P.M and 4:30 P.M, every day.
- Rates: Complimentary
Spa program
Explore the spa program.
In 2022
Take a look at the new features coming in 2022.
Covid-19 measures
- Spa by Clarins:
- Level of Alerte 1 & 2: Spa is open (water-circuits, hydrotherapy facilities, massages and treatments). Sauna & Steam remain closed.
- Level of Alerte 3 & 4: Spa is closed (water-circuits, hydrotherapy facilities, Sauna & Steam). Only available Massages & treatments.
- The fitness room: Open to reservation.
- Catering: No clear list of restaurants that are open or closed, it changes constantly and depends on the occupancy and covid on the island. Of course, there is always a wide choice of possibilities and the buffet restaurant remains open too.