FAQ

About Little Guest

What is Little Guest?

Little Guest is a collection of hotels that offers a wide variety of very exclusive Resorts and luxury hotels, particularly suitable for families. A very detailed site that offers you a wide choice of destinations and allows you to make a booking request or request advice. A team of professionals analyses your request closely, sends you proposals and organises your "tailor-made" stay: the well-being and happiness of young and old alike is guaranteed! 😊


Where are you located? Can we meet you?

Our offices are located in Brussels, in one of the most prestigious districts of the capital.
Here is our address: 54 rue du Pépin, 1000 Bruxelles.
Our team will be delighted to welcome you. For an appointment with one of our advisers, call us on 00.32.2.896.57.49 or send an email to reservation@littleguest.com


What are the perks of booking with Little Guest?

    • Little Guest has negotiated contracts and special advantages with each hotel to offer you the best rates!
    • Your personal Travel Designer avdises you before, during, and after your stay.
    • Our private concierge service will support you in the organisation of your stay: baby club registrations, transfers, activities, visits, and any special requests that could make your stay more enjoyable.
    • Customised family service
      • Safety (shuttle with baby seat, menus without allergens, swimmer, etc)
      • Practical (connecting rooms, stroller etc)
      • Entertainment (kids club, games, etc)
    • A package full of gifts (cosmetics, colouring book, goodies, little games…) is sent to your children before their trip.
    • For any stay of minimum 5000€, we offer a Samsonite Dreamrider suitcase selected among several superb models.
    • We visit each hotel of the collection and we regularly check the quality of the service and the infrastructures which are provided: we collect all the comments of our travelling parents.
    • We donate a % of each booking to the associationNotre Abri.

    Little Guest offers

    Are flights included in the offers?

    The offers we send do not take into account default flights. If you want to receive a quote with the flight included, please contact our advisor to request one.


    How are transfers to the hotel provided?

    You will find all the information about the duration of the transfer in the description of the Little Guest Hotel in the first paragraph as well as in the About section. Please note that these transfers are usually at an additional cost.
    Should you need any further information, please contact our Little Concierge team: littleconcierge@littleguest.com


    Does Little Guest book a place by default for my child in the baby club/kids club/teen club?

    If you want to book a place in the kids club of a hotel, our Little Concierge team: littleconcierge@littleguest.com will guide you through the process
    Depending on the destination, kids clubs/baby clubs are subject to an extra charge. Here is the list of our hotels with free clubs :

    Before booking

    Can I book for other travellers?

    Simply indicate the exact number and age of each traveller at the time of your request and the number of rooms you would like, or perhaps you prefer a villa? Please still notify our team that you are booking for another person.


    What information is required to make a request?

    Your full name, your wishes for your stay, the composition of your family, your e-mail address and your telephone number.


    Where can you consult the general terms and conditions?

    You can read our general terms and conditions (GTC) here:
    https://www.littleguestcollection.com/en/legal/

    Confirming my stay

    What information do I need to make a booking?

    Names and first names of all participants, date of birth of children, postal address and telephone number.


    How do I confirm my trip?

    Depending on your request, our Travel Designers will present you several destinations and/or send you personalised offers.
    When your decision is taken, you will receive a summary quote indicating all the information necessary for your arrival in the chosen establishment as well as the amount of the deposit to be paid.
    A booking becomes definitive upon receipt of the first deposit.
    Filling in a booking form is not a confirmation of your stay, it is a request for a "quote" only.


    Do I have to pay for my entire stay at the time of booking?

    Depending on the dates of your stay and the hotel selected for your holiday, the amount of the deposit may vary. Your referring Travel Designer will give you all payment terms and cancellation conditions.


    How do I retrieve my travel documents?

    As soon as we receive your payment, you will receive a final invoice. This will be the confirmation of your stay to present to the hotel upon arrival
    In order to avoid any surprises, we advise you to check the validity of your personal travel documents (VISA, passports, special requests...) and, if necessary, to contact your administration as soon as possible.


    How do I access my booking details?

    Your final invoice is the confirmation of your stay. For any request for changes (dates, number of participants, type of room, destination...) please contact your reference Travel Designer. He will inform you of the terms and/or new conditions.

    Modifying my stay

    How do I change the name of a traveller on a booking?

    Please contact your referring Travel Designer.


    How do I change the number of passengers on an existing booking?

    Please contact your referring Travel Designer.


    I would like to add a service to my stay.

    You can contact our Little Concierge team:littleconcierge@littleguest.com for any additional activity reservation (baby club, kids club, restaurant, car rental, sport activity, extras...)


    I would like to take out cancellation insurance

    Subscription must be made at the time of booking. For stays with a departure date in 30 days or more, you have 14 days to purchase or cancel your insurance.


    How can I change the length of my stay?

    Please contact your referring Travel Designer.


    How can I change the time or day of my journey?

    Please contact your referring Travel Designer.
    For plane tickets booked at Little Guest you can contact our Little Concierge team: littleconcierge@littleguest.com for possible changes
    Please note that this depends on the conditions of your ticket and flight availability. A change is not always possible and/or may incur additional costs.


    Can I change the destination of my stay after booking?

    This will depend on the time of booking. Your cancellation conditions are noted on your quotation and invoice.
    If you wish to change the destination, you can do so. The conditions for cancelling your stay are noted on your invoice.
    If this is done too late, you risk paying a cancellation fee and/or the totality of your stay.

    Cancelling the booking

    How do I cancel my booking? Is it free?

    To cancel your booking, please contact your referring Travel Designer. He will inform you of the cancellation procedure and possible cancellation fees. We also offer cancellation insurance (see below).

    Travel insurances

    How to benefit from the insurance?

    Every offer we send out offers additional cancellation insurance (without obligation to purchase). You are free to choose your own personal insurance as well.
    All services can be insured. You must declare the total amount of the stay (flight + hotel) so that the insurance premium is calculated on the total amount of the stay.
    In case of cancellation of the stay, your Travel Designer will put you in contact with the insurer who will guide you through the procedures to be followed to get reimbursed.

    Payment

    What payment methods do you support?

    We accept Maestro, Mastercard, Visa, Visa Electron, e-carte Bleue, American Express, Credit Card, Holiday Cheques. You pay for your stay via a secure payment link sent to you by email. You will be immediately notified of the receipt of your payment.
    If you wish, you can also make a transfer: our bank details are indicated at the bottom of your quote/invoice.


    In which currency should I pay for my stay?

    You can pay for your stay in the currency of your choice. Please communicate your wishes to our Travel Designers when you make your request so that they can adapt your holiday offer to your currency.
    Please note that the invoice is converted into € on our side and that the exchange rate is constantly changing (negative or positive).

    Invoice

    How can I get an invoice for the stay?

    Your final invoice is sent to you by email as soon as your reservation is confirmed with the hotel.
    We advise you not to book your flights before receipt of your invoice.

    Personal data

    I would like to request the deletion of my personal data

    No problem. You can send an email to info@littleguest.com and your data will be deleted as soon as possible.


    How can I access my personal data?

    To consult your personal data, you can send an e-mail to info@littleguest.com. Please note that it may take a few days to process your request.


    What use is made of the personal data collected on Little Guest?

    To answer this question, we invite you to read our confidentiality policy and our cookies policy.

    Plane tickets and flights

    Does Little Guest book plane tickets?

    Little Guest also offers the best flight rates and book your flight tickets. However, please check the validity date of your travel documents (VISA, passport...) for you and your children before ordering your tickets and find out what additional steps you need to take for the destination country.
    One of our Travel Designers can provide you with further information if you wish.

    Little Concierge

    What is the Little Concierge service?

    Little Concierge is a team dedicated to organising your stay (exclusively reserved for Little Guest families). As soon as your stay is confirmed, a member of the team will contact you and answer all your requests:

    • baby club
    • kids club
    • Reservation at the restaurant
    • Transfers from the airport
    • Various activities in the chosen area (sport, cultural...) subject to availability.
    • Other: bottles of champagne, spa...
    • Do not hesitate to make a request, our Little Concierges: littleconcierge@littleguest.com take care of everything

    Travel documents

    What travel documents do I need?

    Please see this page for several of the destinations offered by Little Guest. Please note that this information is subject to change and that the article was written in March 2019 based on information available on the government websites of the different regions mentioned:

    https://www.littleguestcollection.com/en/magazine/parental-authorization-for-international-travel

    For information on the travel documents required for your departure abroad, please check the official government websites of your region. To prepare your trip as a French citizen:
    https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/informations-pratiques/preparer-son-depart/formalites-administratives/

    Beware to prepare your travel documents before booking your stay to avoid any surprises. Administrative procedures can sometimes take a long time.

    Member Hotels

    Little Guest membership criteria

    The well-being of your children is our priority! All our hotels meet very strict quality standards and must be equipped with a minimum number of facilities and services in order to join our collection :

    - Safety: Baby phone, Nearby doctor, Allergen-free menus, Nearby hospital, Supervised bathing
    - Practical: Babysitting, Baby books and games, Baby shop, Baby menu, Baby cot, Baby potty, Stroller, Shuttle with baby seat, Emergency dummy, Baby bath, Emergency baby bottle, Welcome gift, Baby chair, Connecting rooms, Bottle warmer, Baby cosmetics
    - Activities: Kids club, Baby club, Teen activities, Sport activities, Kids excursions, DIY
    For optimal comfort and service during your stay with your family, we only accept 4 or 5 star hotels in our collection.


    You own a hotel and would like to join our collection?

    If your hotel meets our criteria, please do not hesitate to send us an application using the following form: https://littleguest.typeform.com/to/VD2g0u

    Other

    You are interested into doing an internship or working at Little Guest?

    Do not hesitate to send us your spontaneous application (including your cover letter and CV) by e-mail to the address info@littleguest.com. We are regularly looking for new dynamic employees with a passion for luxury and travel!